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Frequently Asked Questions

In case your question has not been answered within FAQ's, feel free to reach out to us.

Frequently Asked Questions(FAQs)

Q: Where is your store located?

A: We are fully online (warehouse in Al Quoz, office in Karma, no showroom to keep prices low). All Clevisco products come with a 30‑day free trial (free returns & refund). Products must be undamaged.


Q: I am worried if the product would fit my car.

A: We test all products before launch. Vehicle compatibility is clearly mentioned in our listing. Share your concern and we’ll address it promptly.


Q: Do you provide installation?

A: All our products are designed to be easy to install and can be done by anyone – no special tools or professional help needed.


Q: When will my order get delivered?

A: VIP Express delivery takes 1–2 business days, while standard delivery takes 2–4 business days. Incomplete addresses and remote areas may take longer. For same‑day delivery within Dubai, we can deliver within 4 hours depending on partner availability. If same‑day delivery isn’t available, the full order will be refunded and a new order will need to be placed.


Q: What if my order gets delayed?

A: A partial refund will be offered for delayed deliveries.


Q: How can I avoid the 10 AED Cash on Delivery fee?

A: To avoid the 10 AED COD fee, simply pay online using any of the accepted payment methods, including Stripe, Tamara, Tabby, or Apple Pay.


Q: I have placed an order with COD but now want to pay online. What should I do?

A: Please cancel your COD order and place a new one by visiting me.clevisco.ae. Ensure you use the same email address you used for the original order.


Q: How can I cancel my order?

A: You can cancel your order by visiting me.clevisco.ae. Please use the same email address you used to place the order.


Q: What if I don’t like my product?

A: We want you to love your purchase. If you’re not satisfied, you can return it within our 30‑day free trial period for a full refund, after due diligence. All feedback is taken seriously. Products must be undamaged. Please visit our website for the full return policy.


Q: Do you provide a warranty for your products?

A: Yes, all our electronic products come with a limited 2‑year manufacturer’s defect warranty. For more details, please refer to our warranty policy.


Q: Does a Clevisco product void my car’s warranty?

A: All Clevisco products are warranty‑safe and do not interfere with your vehicle’s warranty. Purchase with peace of mind.


Q: Can I get more information about the products you sell?

A: Absolutely! For more detailed information about our products, please contact us through any of the support channels listed on our support page, accessible through the website menu.