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Frequently Asked Questions

In case your question has not been answered within FAQ's, feel free to reach out to us.

Frequently Asked Questions(FAQs)

Q.When will my order get delivered?

A: Orders placed before 2 PM, depending on the warehouse location, will be delivered the next day. Orders placed after these times will be delivered within 1-2 business day. For instance, an order placed on Sunday before 2 PM will be delivered on Monday, and if after 2 PM, it will be delivered on Tuesday. Please note, our delivery window is between 10 AM and 6 PM. Remote locations will take longer to deliver. 

Q. Can i pick up my order?

A. Yes. Please allow 12-24 hours for orders to be ready for pick up. you will receive notification when the order is ready. 50Aed extra will be charged for installation per product.

Q: How can I avoid the 10 AED Cash on Delivery fee?

A: To avoid the 10 AED COD fee, conveniently pay online using any of the accepted payment methods, including Stripe, Tamara, Tabby, or Apple Pay.

Q: I have placed an order with COD but now want to pay online. What should I do?

A: Please cancel your COD order and place a new one by visiting Ensure you use the same email address that you used for the original order.

Q: What if I don’t like my product?

A: If you’re not satisfied with your purchase, you can return the product based on our return policy. Please visit our website for more details.

Q: How can I cancel my order?

A: You can cancel your order by visiting Please use the same email address you used to place the order.

Q: Can I get more information about the products you sell?

A: Absolutely! For more detailed information about our products, please contact us through any of the support channels listed on our support page, accessible through the website menu.

Q: Do you provide a warranty for your products?

A: Yes, all our electronic products come with a limited 1-year manufacturer’s defect warranty.